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August 28, 2008

 

Frequently Asked Questions

We've compiled the most "Frequently Asked Questions" asked by our members and non-members and answers to those questions in once central location.

Please take you time reading through each item and if you do not find a question that relates to you, please click on the "Contact Us" link. Next, submit your question and we will gladly update the list to include your question(s) and answer(s).

Protect Yourself From Prescription Errors and Understanding Your Medications


The single most important way you can stay healthy is to be an active member of your own healthcare team and understanding the importance your medication plays in your treatment is a big part of that.


To get the fullest benefit from your prescription, avoid problems, and reduce possible side effects, ask your doctor or pharmacist the following questions:

  • What is the name of the medicine?
  • What is it supposed to do
  • What is the dose of the medicine?
  • Are there food, drinks, other medicines, or activities I should avoid while taking this medicine?
  • What are the possible side effects of the medicine?
  • What should I do if they occur?
  • How long will I need to take the medication?
  • What should I do if I miss a dose?
  • What should I do if I accidentally take more than the recommended dose?
  • How often will the medicine's effects be checked? (For example, checking your cholesterol level if you are taking a medicine to lower it.)
  • Is there any written information I can take home with me? (Most pharmacies have information sheets that you can use as an at-home reference.)

When you pick up your medicine at the pharmacy, check the label carefully to be sure it is the medicine you were prescribed by your doctor. And ask your pharmacist any questions you might have about the prescription.


First-Time Prescription


When your doctor prescribes a medication for you for the first time, make sure to tell him or her the following:

  • The names of all medicines you are currently taking, including both over-the-counter and prescription medication as well as any dietary supplements. It is important for your doctor to know this information in order to prescribe the medicine that will be the most helpful. (Keep a list of medicines and how to take them, like this one.)
  • Any concerns you have about using your medication. For example, if cost is a concern there may be a generic drug or another lower cost medicine you can take.
  • If you are allergic to any medication or have had troubling side effects from a medication that has been prescribed to you.
  • If you are or might become pregnant, or if you are nursing a baby.
  • Any illnesses or problems for which another doctor or health professional is treating you.


Assessing Effectiveness


During your treatment, you should schedule a follow-up visit to your doctor to monitor your progress. Make sure to tell him or her:

  • About any problems you are having with your prescription.
  • About any side effects or problems you have had since starting to take the prescription.
  • About any new prescriptions that another doctor may have given you and any over-the-counter medicines or dietary supplements that you started taking since your last doctor's visit.
  • How you are feeling since starting the medication.

So without further delay, here are some of the most frequently asked questions asked by our members and answers:
 
  1. I noticed a charge on my bank statement for SegPay.com?

  2. What is the quickest way to contact you?

  3. Why don't you have a customer service line?

  4. Can I call you for medication questions?

  5. How safe is the information that I enter on the website?

  6. Why do you not sell all drugs?

  7. How do I report problems with the website?

  8. What are generic drugs?

  9. Do generic drugs take longer to work in the body?

  10. I noticed your advertised price differs from the partner pharmacy price. Why?

  11. Does your partner pharmacies require a prescription?

  12. Can I receive a refund after I become a member?

  13. Where are you located?

  14. How do I cancel my account?

  15. I noticed two separate prices for the same drug. Why?

  16. I joined using a one-time membership and would like to cancel my account. What do I do?

  17. I forgot my username and/or password. Can you help?

  18. What is in my membership?

  19. Why are my transactions rejected even though I am entering valid information?

  20. Do you guarantee prices?

  21. I placed an order through one of the pharmacies you recommended. It has been several weeks and no medication? I even tried contacting them directly but had little success. Can you help?

  22. I would like to earn some extra money promoting your website. How can I get started?

  23. I joined a while ago and have not received my medication. What is taking so long?

  24. I lost my original email receipt. Can you forward me a copy?

  25. Why are there so many types of memberships? Does each type offer different levels of access?

  26. I have entered a valid username and password in the members area and still cannot login. Why?

  27. Are generic drugs as safe as brand-name drugs?

  28. Are generic drugs as strong as brand-name drugs?

  29. Why are generic drugs less expensive?

  30. Are brand-name drugs made in more modern facilities than generic drugs?

  31. If brand-name drugs and generic drugs have the same active ingredients, why do they look different?

  32. Does every brand-name drug have a generic counterpart?

  33. How are generic drugs approved?

  34. 10 Ways to Save Money on Your Prescription Medicines.

  35. Do any of the partner pharmacies sell prescription drugs close to the expiration date?

  36. What forms of payment do you accept?

  37. What is the "FDA Waiver and Release of Liability"?

  38. How can I purchase prescription drugs at these low prices?

  39. Why should I join your website?
  1. I noticed a charge on my bank statement for SegPay.com?
    • SegPay.com is our third-party processor that accepts payments from our members either by credit card or checking account for membership.

  2. What is the quickest way to contact you?
    • For the fastest response please use our (Contact Us) page. Someone should get back to you within 24 - 72 Hours.

  3. Why don't you have a customer service line?
    • We do not offer direct telephone support at this time but may consider it in the coming months. Please direct all communication through the "Contact Us" page and we will answer your questions in the order received.

  4. Can I call you for medication questions?
    • We are not permitted to consult on medications. As a member, you will have direct access to the online partner pharmacist.

  5. How safe is the information that I enter on the website?
    • We use the latest encryption technology available to protect all your personal information. Any information provided will not be seen by anyone not associated with RxTank.com.

  6. Why do you not sell all drugs?
    • We are a price comparison website whose sole purpose is providing our members the opportunity to save thousands of dollars each year on hard-to--find FDA Approved prescription drugs. Using our service, you will have access to every FDA Approved pharmacy on the internet licensed to sell prescription drugs.

  7. How do I report problems with the website?
  8. What are generic drugs?
    • A generic drug is a copy that is the same as a brand-name drug in dosage, safety, strength, how it is taken, quality, performance, and intended use.

  9. Do generic drugs take longer to work in the body?
    • No. Generic drugs work in the same way and in the same amount of time as brand-name drugs.

  10. I noticed your advertised price differs from the partner pharmacy price. Why?
    • Some partner pharmacies update there prices each day depending on market conditions. We have seen our listed price higher than the partner pharmacy website. They do so to stay competitive and give you the absolute best deal. That is why it is important for you to maintain your membership so as conditions change, you reap the benefits. Also, price changes are at the sole discretion of the partner pharmacy.

  11. Does your partner pharmacies require a prescription?
    • Only Over The Counter (OTC) drugs do not require a written doctors prescription. All medication listed on this website requires a prior prescription.

  12. Can I receive a refund after I become a member?
    • If you require a refund after joining, please follow the refund policy located in the disclaimer at the bottom of every page within the website. It has concise instructions that must be followed or you will automatically disqualify yourself from evaluation.

  13. Where are you located?
    • Our headquarters is based in West Palm Beach, Florida. Also, we are a internet adverting company which utilizes virtual offices scattered throughout the United States for better allocation of resources.

  14. How do I cancel my account?
    • We offer two way in which to cancel your account:
      1. Visit the "Contact Us" page and enter as much information about yourself, the transaction, change the Subject to "Cancel My Account", and hit the "Send Now" button at the bottom of the page. Please do not enter any confidential credit card information.
      2. Clicking the "Email Now" link will trigger your email client to open a new email message requesting a cancellation. Again, please do enter any confidential credit card information. Once you have enter additional information, send the email.
    • Either method will trigger a cancellation of your account. You will receive a cancellation email confirmation as soon as your request is processed.

  15. I noticed two separate prices for the same drug. Why?
    • The reason you are seeing two prices for the same product is simple, we have more than one pharmacy that is offering your product and each requires a different listing.

  16. I joined using a one-time membership and would like to cancel my account. What do I do?
    • Your account is not eligible for cancellation because your membership never rebills. Only accounts that recur are eligible for cancellation. So, your account will automatically expire in the system after it reaches its term without you taking any action.

  17. I forgot my username and/or password. Can you help?
    • Send us a message using the Contact Us page. Make sure to include the original email address you entered when you became a member. Once your account is located, we will send you an email with the missing information.

  18. What is in my membership?
    • We provide access to a growing list of online pharmacies that may help you with or without a prior prescription. In addition, your membership allows you access to our confidential listing of unlisted pharmacies in one central location assuring the absolute lowest price on the internet. Most of the pharmacies do not advertise on the internet, so finding them is almost impossible unless you have a dedicated team scouring the internet 24 hours a day 7 days a week.

  19. Why are my transactions rejected even though I am entering valid information?
    • The most likely reason your transactions are being rejected is the billing address you entered on the payment page did not match the billing address on file with your credit card company. So, if you want to become a member, please make sure both addresses match or use your checking account.

  20. Do you guarantee prices?
    • We do not guarantee prices because of the nature of our business, state and local government. We do however make every effort to keep the prices as close to the actual price on a regular basis.

  21. I placed an order through one of the pharmacies you recommended. It has been several weeks and no medication? I even tried contacting them directly but had little success. Can you help?
    • Please provide us a copy of the last email communication you sent for assistance. Then, we will respond to them on your behalf requesting a status update. If they d not cooperate with us, we will flag that pharmacy so no other member will experience the same frustration.

  22. I would like to earn some extra money promoting your website. How can I get started?
    • Please register at www.NextDayCommission.com. After you have completed the registration process, please log into the website to get your affiliate code to begin earning steady income.

  23. I joined a while ago and have not received my medication. What is taking so long?
    • We are not a pharmacy nor do we sell or dispense prescription medication. In order to purchase medication from one of the licensed pharmacies, you will need to log into the members area. Once the medication is found, click the appropriate link to visit that particular pharmacy to complete the ordering process.

  24. I lost my original email receipt. Can you forward me a copy?
    • Visit the Contact Us page and enter at least the email address you used when you joined. We will then send you a duplicate email receipt.

  25. Why are there so many types of memberships? Does each type offer different levels of access?
    • All membership types offer the same access privileges regardless of duration of membership.

  26. I have entered a valid username and password in the members area and still cannot login. Why?
    • Make sure the username and password do not contact extra spaces before or after it. If so, you will not gain access. If you still cannot access the members area, please contact us immediately.

  27. Are generic drugs as safe as brand-name drugs?
    • Yes. The FDA requires that all drugs be safe and effective. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.

  28. Are generic drugs as strong as brand-name drugs?
    • Yes. The FDA requires generic drugs to have the same quality, strength, purity, and stability as brand-name drugs.

  29. Why are generic drugs less expensive?
    • Generic drugs are less expensive because generic manufacturers don't have the investment costs that the developer of a new drug has. New drugs are developed under patent protection. The patent protects the investment -- including research, development, marketing, and promotion -- by giving the company the sole right to sell the drug while it is in effect. As patents near expiration, manufacturers can apply to the FDA to sell generic versions. Because those manufacturers don't have the same development costs, they can sell their product at substantial discounts. Also, once generic drugs are approved, there is greater competition, which keeps the price down. Currently, almost half of all prescriptions are filled with generic drugs.

  30. Are brand-name drugs made in more modern facilities than generic drugs?
    • No. Both brand-name and generic drug facilities must meet the same standards of good manufacturing practices. The FDA won't permit drugs to be made in substandard facilities. It conducts about 3,500 inspections a year to ensure standards are met. Generic firms have facilities comparable to those of brand-name firms. In fact, brand-name firms are linked to an estimated 50% of generic drug production. They frequently make copies of their own or other brand-name drugs but sell them without the brand name.

  31. If brand-name drugs and generic drugs have the same active ingredients, why do they look different?
    • In the United States, trademark laws do not allow a generic drug to look exactly like the brand-name drug. However, a generic drug must duplicate the active ingredient. Colors, flavors, and certain other inactive ingredients may be different.

  32. Does every brand-name drug have a generic counterpart?
    • No. Brand-name drugs are generally given patent protection for 20 years. This provides protection for the drug company that laid out the initial costs (including research, development, and marketing expenses) to develop the new drug. However, when the patent expires, other drug companies can sell competitive generic versions, but only after they have been thoroughly tested by the manufacturer and approved by the FDA.

  33. How are generic drugs approved?
    • Drug companies must submit an abbreviated new drug application (ANDA) for approval to market a generic product. TheDrug Price Competition and Patent Term Restoration Act of 1984, more commonly known as the Hatch-Waxman Act, made ANDAs possible by creating a compromise in the drug industry. Generic drug companies gained greater access to the market for prescription drugs, and innovator companies gained restoration of patent life of their products lost during FDA's approval process.

  34. 10 Ways to Save Money on Your Prescription Medicines.
    1. Learn what help your state and local governments may have to offer. You may be surprised to learn that many states have programs to provide prescription assistance to people who are eligible for them — typically the elderly with low incomes and persons with disabilities. Try your particular state's website, or call your state senator or representative. Be aware that there are differences in these programs depending on your particular state – and that there can be a lot of paperwork involved! But you may find that some of the programs you contact have people available to guide you through the process.
    2. Look for less expensive versions of brand-name medicines to treat your condition. Did you know that different brand-name medicines used to treat the same condition can vary in price? Sometimes these cost differences can be significant. This isn't always an option, but try asking your doctor if you can take a less expensive version of your medicine.
    3. Find out if you can take a "generic" version of your brand-name medicine. If a generic (non-brand-name) version of your medicine is available for your doctor to prescribe, you can typically save 30 to 60% or more if you don't have health insurance that covers your medicines. If you do, the average saving is 50%, including a lower co-pay. If your doctor prescribes a brand-name medicine for you or someone in your family, ask if you can get a generic version. And watch for news items about brand–name medicines that are "going off-patent," which may mean generics will become available.
    4. Ask your doctor if you can take an over-the-counter (OTC, non-prescription) medicine. Can an OTC medicine be as effective as one that's prescribed? Sometimes the answer is yes — and if it is, chances are the OTC medicine will be considerably cheaper. Ask your doctor if you can use this way of saving on your medicines.
    5. If you're just now starting a prescription medicine, ask your doctor if you can have a "trial prescription," so you can buy fewer tablets. This is also a good way of finding out 1) if the medicine will "work" for you and 2) if you can tolerate any side effects that may occur. If you find out you don't want to continue the medicine, you'll have saved money by not buying a full prescription at the start.
    6. It pays to "shop around" and get the lowest price for your medicine, because the prices pharmacies charge for medicines can vary. Be cautious about buying your medicines at a number of different pharmacies on the basis of lowest price, however. It's best to buy your medicines at one pharmacy that keeps track of everything you're taking, allowing the pharmacist to warn you about potentially harmful medicine interactions. When you find a bargain price at another pharmacy, ask if your regular store will match it.
    7. Ask for free samples of your prescription medicine if your doctor has received them from the manufacturers, who provide them for distribution to patients. If it's your first prescription for a particular medicine, this is also a good way to "try" the medicine to see how well it works for you and how well you tolerate any side effects. This is also helpful when you only need a one-time prescription — for example, to treat a bacterial infection.
    8. Consider using mail-order pharmacy services, where you can usually order up to a 3–month supply of your prescription medicine for about 30% less than individual prescription refills would cost. Mail-order pharmacies are also more private and often more convenient. You should be aware, however, that a mail-order pharmacy can't fill prescriptions as fast as your pharmacy. So mail order is usually best for people taking medicines chronically or for long periods of time. If you use an Internet pharmacy service, be sure it carries the Verified Internet Pharmacy Practices Sites (VIPPS) seal, which identifies sites licensed to sell prescription medicines online.
    9. Look into prescription medicine discount programs from the manufacturers. Most pharmaceutical companies have programs that provide medicines at little cost or offer discounts on their medicines for people with low to modest incomes and/or no insurance coverage. GlaxoSmithKline has two patient assistance programs for uninsured, low-income patients. The company also offers the Orange CardSM and is one of 7 manufacturers who offer discounts through the Together Rx™ program to seniors with higher incomes.
    10. Once a year, bring all your medicines to your doctor and your pharmacist to find out if cheaper versions have become available since the last time you checked. If your insurance covers prescriptions, take your plan's formulary (list of covered medicines) with you, too, to be sure that as many of your prescriptions as possible are covered.

  35. Do any of the partner pharmacies sell prescription drugs close to the expiration date?
    • No, all our medicines have a minimum of 2 years remaining before expiration.

  36. What forms of payment do you accept?
    • We accept VISA, MasterCard, American Express, Discover, JCB, and Online Check.

  37. What is the "FDA Waiver and Release of Liability"?
    • This is a requirement of the FDA the states you understand that you are purchasing medication from outside their jurisdiction (I.e. The USA). This waiver is simply a requirement of the FDA so the products can pass through US customs with no problems. The waiver is included in your shipment.

  38. How can I purchase prescription drugs at these low prices?
    • Easy! Join our website and see what others have been saving all along! No strings attached!

  39. Why should I join your website?
    • To save between 20% and 80% on each and every order. Most of our members have been with us since we launched in January 2001. There are so many pharmacies to choose from that you just cannot get this kind of inforamtion in one location. Plus, we are always running some sort of special promotion that will allow you to join at a discounted rate. So, you have nothing to loose!!!

 
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